Orders are usually sent immediately, but may take up to 24 hours if there are network problems. If you feel that your order should now have been received, and would like us to investigate and re-send your order, then you must ring our help line.

You will be be asked for the following information:

What is your Mobile Number?
What product code did you order?
What number did you call from?
When did you call?
What Mobile network are you with? e.g Orange, BT Etc...

Orders will not be resent unless a reasonable amount of time has been allowed for your network to deliver. Also, orders will not be resent if the original call cannot be traced; or if the Mobile Number, or Product Number, is different from that given in your original call.